Contact

Get in touch

We keep a small team, so every message goes straight to a person who can actually help — no ticket queues, no chatbots.

Write to us with your order number (it's in your confirmation email, starts with #) and we'll reply within one business day. The more detail you give, the faster we can fix it.

Order status

Every order gets a tracking number the moment it leaves the warehouse — check it in your confirmation email first. If your item is out of stock, we message you within 24 hours with a swap or a full refund — your call.

Returns & exchanges

30-day returns on all non-perishable items.
Defective or wrong items: full refund, no restocking fee — this is our commitment on every product page.
How: email us the order number, tell us what went wrong (a photo helps a lot), and we'll walk you through the next step, whether that's a replacement or a refund.

Shipping details and delivery windows are on our Shipping & Delivery page.

Everything else

Sizing questions, product advice for your pet, press, or just a story about your dog or cat? Same inbox: susuuny@gmail.com.